01Build
0 → 1
Joined ResultsCX as a founding member of the training team and wrote the Medicare Advantage Provider Contact Center NHT curriculum from an empty document.
File № SS-1997 / Rev. 4
SATISH
SUTHAR
AI-Forward L&D Instructional Designer & Learning Systems Architect
A frontline educator.
Subject
field ....... Learning & Development · Instructional Design
based ....... Bengaluru, India · 12.97°N · 77.59°E
training .... Anthropic Academy · 17 records
status ...... Open to L&D leadership roles
Learning & Development✦US Healthcare BPO✦Medicare Advantage✦Instructional Design✦Curriculum Architecture✦AI × L&D✦Provider Contact Center✦Train the Trainer✦Learning & Development✦US Healthcare BPO✦Medicare Advantage✦Instructional Design✦Curriculum Architecture✦AI × L&D✦Provider Contact Center✦Train the Trainer✦
0+
Agents Trained
Across NHT & refresher batches
0 yrs
Continuous L&D Growth
Across US Healthcare BPO
C2.
English · CEFR
Emmersion TrueNorth 10/10 — Perfect Score
01Profile
Four things worth knowing, taken straight off the record.
02Scale
150+
Agents trained across NHT and refresher batches over two years at Sagility Health India Ltd.
03Insight
RCA
Traced recurring knowledge-transfer failures back to their root cause. The client called it out directly, which is rare from that side of the table.
04Trajectory
8 mo
Started on the agent floor at Alorica and was pulled up to SME within eight months. Nobody was looking at my qualifications at the time.
02Career Journey
Apr 2026 — Present· Bengaluru, India
ResultsCX
Operations Trainer
- —Architect end-to-end New Hire Training curriculum as founding member of the training team for a newly launched US Healthcare Medicare Advantage Provider Contact Center process
- —Deliver ILT and vILT facilitation across new hire batches; build curriculum, assessments, and post-training performance trackers from the ground up
- —Drive operational readiness through stakeholder engagement with Operations and QA, aligning training outcomes to evolving SOPs and KPIs
- —Apply ADDIE methodology, adult learning principles, and VARK modalities; track impact using Kirkpatrick's Four Levels and Bloom's Taxonomy
01
May 2024 — Apr 2026· Bengaluru, India
Sagility Health India Ltd.
Specialist Trainer
- —Led product training for a major national health insurance account's Provider Contact Center; trained 150+ agents across multiple NHT and refresher batches over two years
- —Designed simulation-based training covering US Healthcare benefits, eligibility, and claims for offshore teams supporting US-facing operations
- —Managed knowledge-transfer cycles and calibration sessions with client-side trainers; ensured QA alignment across geographically distributed delivery
- —Conducted Train-the-Trainer sessions to scale training capability, reducing single-point-of-failure dependency
02
Jul 2023 — May 2024· Bengaluru, India
Alorica India Pvt. Ltd.
Subject Matter Expert
- —Selected from the agent floor within eight months for a Learner Assistant role supporting NHT batches
- —Served as SME for a major US retail client providing real-time floor support, escalation handling, and on-the-job coaching
- —Flagged recurring process gaps and partnered with supervisors to drive continuous improvement
03
Aug 2022 — May 2023· Rajasthan, India
Sky Bridge Immigration
IELTS Trainer
- —Designed and delivered IELTS preparation curriculum across all four modules
- —Built personalized learning plans targeting specific band score outcomes
- —Holds C2 CEFR benchmark — Emmersion TrueNorth 10/10, perfect score
04
03Education
In ProgressConfirmed Jun 2026
B.S.B.A.
Bachelor of Science in Business Administration
University of the PeopleRegionally accredited by WASC Senior College & University Commission
04Core Competencies
The kit the work runs on — methods, floor craft, domain.
01·active
Instructional Design
How curricula get built.
- 01ADDIE
- 02SAM
- 03Curriculum Development
- 04TNA
02·active
Learning Theory
Why it sticks.
- 01Kirkpatrick
- 02Bloom's Taxonomy
- 03VARK
- 04Adult Learning
03·active
Delivery
Live and virtual floor.
- 01ILT
- 02vILT
- 03NHT
- 04Process Training
- 05Coaching
- 06TTT
04·active
Operations
Readiness beyond the room.
- 01Calibration
- 02QA Alignment
- 03Operational Readiness
05·active
Domain
Where the work lives.
- 01US Healthcare BPO
- 02Medicare Advantage
- 03Provider Contact Center
06·active
Tools
Day-to-day stack.
- 01MS Office
- 02MS Teams
- 03SharePoint
- 04Storyline 360
- 05Rise
05Certifications
Emmersion TrueNorth — English Proficiency
Emmersion
IELTS
British Council / IDP
Six Sigma Green Belt
Articulate Storyline 360